IT Support

From setup and user management to backups, maintenance, and troubleshooting. Secure, scalable, and hassle-free cloud administration tailored to your business—so you can stay productive and focused on growth.

IT Support

  • Custom Setup & Scalable Solutions

    Microsoft 365 infrastructure setup: We configure your cloud environment based on your team’s needs from email to document management, Teams, and beyond.

    Website & domain setup: Need a professional web presence? We’ll help register your domain and get your business online with a clean, functioning site or landing page.

    Ongoing maintenance & regular checks: We ensure your Microsoft 365 environment stays secure, compliant, and up-to-date through regular performance reviews and proactive interventions.

    Effortless scalability: As your team grows, we handle expansions—new users, storage upgrades, feature rollouts—without interrupting your operations.

    User management: Secure & Smooth

    We manage every aspect of your Microsoft 365 user lifecycle so your team can focus on doing great work:

    User & license administration: Setup and manage users across Microsoft 365 apps like Exchange, SharePoint, OneDrive, and Teams.

    Permissions & access controls: Assign appropriate access levels to ensure smooth and secure collaboration across departments. Fast response to restore access and minimize downtime.

    Exchange & SharePoint management: We manage mail flow and structure your SharePoint for transparency, easy file access, and collaboration.

    Teams configuration & support: Expert setup and governance for Teams channels, policies, and user roles.

  • Data Backup & Protection

    Safeguard your business-critical data with comprehensive security measures:

    Recurring data backups: Routine data backups tailored to your operational needs.

    Disaster recovery services: In case of data loss or disruption, we act fast to restore access and continuity with minimal impact.

  • Technical Support & Troubleshooting

    Stay up and running with fast, responsive help exactly when you need it:

    Office 365 troubleshooting: From login errors to email glitches and app issues, we resolve problems efficiently.

    Proactive user assistance: We’re here not just for technical problems, but also to support your team in navigating and using Microsoft 365 effectively.


  • Documentation & Training

    We empower your employees to work smarter and more confidently with clear, accessible tools:

    User documentation & SharePoint structure: We build well-organized file systems and provide tailored documentation, helping teams find what they need faster.

    Training & user guides: Boost adoption and efficiency with guides and tutorials developed specifically for your organization.

Contact us

With Atlantivo’s tailored solutions, you don’t just get IT support. You gain a proactive partner committed to your business’s digital performance. Our Microsoft 365 specialists ensure that your infrastructure isn’t just running, but thriving.

Let’s simplify your IT, so you can lead your business forward.

How can we help you?


Case studies and real-life examples

Case 1

Onboarding new employees with Microsoft 365

Scenario:

Your company has hired new employees and the new hires require Microsoft 365 accounts, email addresses, permissions, custom settings, and essential software.

Challenge:

Your team lacks the time and bandwidth for manual setup. Onboarding becomes a bottleneck, eating into valuable hours and productivity.


Our solution:

We align technical onboarding with your existing HR processes. From account creation to access configuration, we handle it all while supporting your employees directly.

Your benefit:

You save time, money, and resources. Free up internal resources, ensure a seamless start for new hires, and empower your team to focus on high-impact work instead of tedious setups.

Case 2

SharePoint and Teams setup

Scenario:

 Disorganized documents, unclear processes, and inefficient data retrieval frustrate your team and damage your clients’ experiences.

Challenge:

Your Microsoft 365 channels are underutilized or poorly configured. Productivity drops, performance suffers, and tension builds.

Our solution:

We overhaul your SharePoint and Microsoft Teams structure. From access rights to user documentation, we implement a streamlined system tailored to your workflow.

Your benefit:

We save a lot of time, stress, and conflict for your team - and you can devote the energy to your work. Centralized data, faster collaboration, and a noticeable drop in stress. With clarity and structure, your team regains valuable time and efficiency.

Case 3

Managing mailboxes

Scenario:

Your team relies on shared mailboxes, but miscommunication, missed or time-sensitive unanswered emails, and limited access rights are becoming costly and frustrating.

Challenge:

Mailbox settings are incorrect or incomplete, causing delays, finger-pointing, and workflow disruptions.

Our Solution:

We properly configure your shared mailboxes, assign individual permissions, and ensure everything works seamlessly. We also offer ongoing support for long-term reliability.

Your benefit:

Better team coordination, dependable customer communication, and a smoother daily operation that protects your brand’s reputation and keeps your well-balanced workflow.

Case 5

Case 4

User and license administration

Scenario:

Managing Microsoft 365 users, licenses, and permissions across apps like Exchange, SharePoint, and Teams is complex and time-consuming.

Challenge:

Misconfigurations cause confusion, downtime, and support issues that drain your team’s time and focus.

Our Solution:

 We handle user setup, license assignments, and secure access management—ensuring everything works smoothly from the start.

Your benefit:

Fewer headaches, faster resolutions, and more time for your team to focus on real work—not repetitive admin tasks.

Data backup

Scenario:

Sensitive data is handled daily, but you don’t have a reliable data backup solution in place.

Challenge:

 Inconsistent backup practices leave your business vulnerable to cyber threats, system failures, and accidental deletions.

Our Solution:

 We implement recurring, secure data backup solutions and offer real-time monitoring. Our recovery services ensure minimal downtime in emergencies.

Your benefit:

Peace of mind. Your data stays safe, operations remain stable, and your business avoids costly setbacks or reputational damage.